Publications and Services

Surveys:

2012 Salary Survey

2011 Business Failure Summary

Please Call For Complimentary Copies

Publications:

Credit In Canada

A monthly newsletter (published 10 times annually plus annual salary survey) for credit managers and staff. This publication provides credit and collection ideas, different concepts, useful tips, and legislation as it occurs. Creditor-debtor legal cases from across Canada are included which provide knowledge of the law as well as the often interesting insights into the workings of the debtor companies in trying to escape their obligations or protect their own interests.

Among the many topics we've researched - getting the most from credit reporting agency services (and how to save money as well!) the best outside services available, collection practices, negotiation tactics and other communication techniques, even forms for updating credit files. An annual Salary Survey, and Business Failure Record are also included.

The annual subscription is $140.00 plus HST.

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Performance Managing A Credit & Collection Department: The Process & the People

This publication isn't about methods of credit granting or collection legalities. It's About managing the function, about setting goals, measuring, controlling and building blueprints to achieve maximum results. With a range of topics - from conducting performance audits to creating incentive bonus plans and dealing effectively with outside sources. The objective is to help the manager become more proactive - rather than merely reacting to situations.

This guide is $39.00 plus shipping and handling $5.50 and GST $3.12 - TOTAL $47.62

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Collection Letters That Work (A Guide And Email of forms)

With the increasing use of Call Display and Voice Mail, getting through to people who are avoiding or delaying you calls for old answers - the collection letter. This publication covers all aspects of writing collection letters and dozens of examples for every occasion. 40 pages - cerlox bound. The letters are also emailed for easier use.

$27.00 including S&H and HST $3.51 - TOTAL $30.51

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Reading And Evaluating Financial Statements

A Self-Study Training Guide For Credit Personnel. Evaluating financial information is an important part of determining whether a customer has the ability to pay. Faced with opening new accounts, increasing the credit lines with existing accounts or reading partial information from credit reports, evaluating financial information on customers is an important part of the credit process. In this course, students will learn the basic elements of reading and evaluating financial information, as well as the traps that partial information can lead to.

$42.00 including S&H and HST of $5.06 - TOTAL $44.07

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The Guide To Collecting Accounts Receivable

This Guide contains important and useful information on all aspects of the internal and external collection process - from invoices and opening accounts through to the legal process of collection. Included is basic training for collecting by telephone and sample letters. The second half of the Guide covers the legal process of collections, Small Claims Court through to Bankruptcy and Insolvency Act.

$69.00 including S&H plus HST of $8.97 - TOTAL $77.97

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The Dictionary of Credit/Collection and Creditor-Debtor Legal Terminology

In this publication, over 1,200 credit and collection, accounting and legal terms have been researched and brought together in one binder. Helpful for research, training and even enabling a credit person to read a lawsuit! 100 pages in binder

$45.00 including S&H $and HST of $5.85 - TOTAL $50.85

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